Chat Service: Tips on How to Exceed a Customer’s Satisfaction

Chat services in online websites are already a great convenience to clients. Being a quick and easy service, clients need not worry over the hassle of having to dial a few numbers and being put on hold. A chat service enables casual interaction between client and agent in a way that is comfortable for clients. Conversations made from online chatting are important as they can attract more customers in availing the company’s services or buying their products. Because of this, chat agents are required to be equipped with additional skills in order to bring better service for the gratification of their customers. There are many ways possible to make the chat experience more memorable for clients. Explained in this article are a few tips on how to increase a customer’s satisfaction during a chat session.

Chiefly, chat sessions must be started using a friendly tone. Making the conversation personal by introducing one’s self is an important action when operating a chat service. This allows the client to address the operator properly and also allows them to feel at ease in knowing that behind the conversation is an actual person ready to assist in any way possible.

chat serviceChat agents are expected to maintain a pleasant tone in their conversations, while at the same time, sounding knowledgeable and professional. It is important to confidently answer the client’s inquiries by being prepared with background knowledge on the company’s services or products. Responses should be quick and concise so as not to keep the customer waiting as providing quick responses is what chat services are known for. Avoid giving responses that sound automated as this diminishes the quality of giving personalized customer care. Clients appreciate it when they feel like being given special attention that is not shared with others.

Secondly, it pays to know the customer. Knowing the customer helps the agent define which areas the client would need help or would possibly be interested in. A good move would be to ask the client of his interest and preferences in the company’s services and how they plan to utilize it. If the client is a returning customer, ask what products the client has previously tried and if he or she was satisfied in it. Fishing for possible problems or inquiries without having the client ask for it is a plus point as it oversees customer service and sends a message of concern to the client.

Another helpful tip for chat service agents is to continuously aim for improvement. No matter how satisfied customers may seem, there is always room for improvement when it comes to providing the best customer service to the clients. Keeping a record of one’s past chat conversations may be extremely helpful. This can serve as feedback for other future inquiries and may also be a tool for improvement when looked back on and reviewed. If clients seem to constantly be complaining about the same thing, agents can look back on previous chat records to see possible deficiencies in the company’s product or service. Problems obtained from chats can be endorsed to higher management for solutions. After proper solution to such common problems, client follow up is also advised in order to show the client that efforts were made to fix their problems. This measure of showing clients that the company cares is great for possibly meeting loyal customers.

Customer service is very important in keeping a business up to par. To lift a customer’s satisfaction particularly in chat service, the tips mentioned above will greatly benefit chat agents. In an industry where the customer’s contentment is crucial, certain measures such as the following must be kept in mind.

How to Tell if Your SEO Company is Using Black Hat Techniques?

How can you tell if the SEO Company you hired is using black hat techniques? And, more importantly, why does it matter? Black hat SEO, and its counterpart white hat SEO, are terms used to describe the techniques that an SEO company uses when optimizing a client’s site.

SEOWhite hat SEO involves following the rules and guidelines as set forth by the search engine, as well as ensuring that what the user sees and what the search engine sees are the same thing. Black hat SEO involves aggressive tactics that try to deceive the search engine into ranking a website higher.

Black hat techniques are often very effective at getting a site ranked highly within a short amount of time, so why should you care if your SEO Company is using black hat techniques?

Search engines publish rules and guidelines for a reason They want to ensure they are giving the user the most relevant results possible, otherwise that user might start going to another, more effective, search engine. Black hat techniques interfere with this process, filling the search results with irrelevant sites and spam. Because of this, search engines actively try to minimize the effects of black hat techniques by constantly updating their algorithms to eliminate these sites from their results.

Black hat techniques are only effective in the short term. It’s true that a site may rise in the rankings quickly using these techniques. However, when the search engine discovers the use of these techniques, they will punish the site by either lowering it in the rankings or outright banning it from the search altogether.

Black hat techniques are geared toward search engines, not humans. This results in a bad experience for anyone who visits the site. And isn’t the purpose of high rankings to attract more human traffic to a site? That won’t do much good if the user can’t navigate or even read the site due to the black hat techniques that were employed.

How can you tell if your SEO Company is using these black hat techniques? Look for these common tricks and tactics that are considered black hat:

Hidden or “Invisible” Text: This involves filling the page with hidden text, often just a keyword repeated over and over, by setting the color of the text to perfectly match that of the background.

Keyword Stuffing: This is when an SEO company or webmaster stuffs their content with a keyword so many times it becomes nearly unreadable to the user. This is not the same as the white hat technique of using keyword research to create content. The principles are the same, but you will be able to tell the difference by the readability of your content. Does it read like it was written for a human (white hat)? Or are the keywords placed out of context (disrupting what would otherwise be a normal sentence), repeated so often they take over the page, or all shoved together at the bottom of the content in a small font size (black hat)?

If you want to create a long term investment when optimizing your site, keep your eyes open for these tactics and help your site avoid being penalized or even banned by the search engines.